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kvdevs · customer-support

Customer support matter board

customer-support:key -> *
customer-support:plugins -> customer-support@knowledge-work-plugins
customer-support:coordinator -> customer-support-coordinator
customer-support:desks -> hello@kvmachines.com
customer-support:template -> legal/matter-board
customer-support:board -> packages/coordinators/department/boards/customer-support.json
customer-support:provenance -> chrome · 2026-11-05
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Adopt the matter-board template for Customer support

  • Rename stages and areas to what this department calls them
  • Pick the first three matters from the department's claude.ai directory entries
  • Operator approves the board · needs you
customer-support-001 · unclaimed · kvworker
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Pick up a matter

Claim one by setting owner on the matter in the board file and opening a thread. Record each run under runs[]: session, subagent, thread, workflow, team or scheduled.

❯ claude "pick up customer-support-001 from packages/coordinators/department/boards/customer-support.json; open a thread; report as kv" ● customer-support-coordinator · provenance chrome · light idle